Return Policy

Items must be returned within 30 days from the date of purchase in the same folded condition with labels as received. Shipping is non-refundable for non-defective returns. The lesser of a 15% restock fee or the actual cost of shipping may apply to orders that were shipped free. If you opt to pay for shipping when placing your order, this fee will not be applied to orders returned. 

If returning your item please email us at for the Return Authorization Form to include with your return so that we may properly process your refund. Please note that Full Moon Loom is not responsible for how color is portrayed on customer monitors, tablets or mobile devices, since this can vary with each device depending upon its settings. We are happy to answer any questions you may have regarding color before you make your purchase.